Privacy Policy

Ramesh Microscope Dental Clinic is committed to protecting the privacy of visitors to our website and our patients. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website or receive services from our clinic.

1. Information We Collect

1.1 Information You Provide

When you contact us, book an appointment, register as a patient, or otherwise communicate with us, we may collect information that you voluntarily provide, such as:

• Full name
• Contact details (phone number, email address)
• Date of birth and gender (where relevant for clinical records)
• Medical and dental history, treatment preferences, and consent forms
• Insurance details (if applicable)
• Payment and billing information
• Any other information you choose to provide in forms, messages or during consultation

1.2 Information We Collect Automatically

When you visit our website, we may automatically collect certain information about your device and usage, including:

• IP address
• Browser type and version
• Pages visited and time spent on pages
• Referring/exit pages
• Operating system and platform

1.3 Cookies and Tracking Technologies

We use cookies and similar technologies (such as web beacons and local storage) to collect information about your browsing activities and to improve and personalize the website experience. You can control cookies through your browser settings; however, disabling cookies may affect site functionality.

2. How We Use Your Information

We use the information we collect for purposes including, but not limited to:

• Providing, managing and delivering dental services, including treatments such as root canal therapy, dental fillings, crowns, extractions, implants, scaling & polishing, bleaching, smile designing, full mouth rehabilitation, flap surgeries, laser treatments, and orthodontic services (aligners & braces).
• Scheduling and confirming appointments and sending reminders.
• Processing payments and insurance claims.
• Maintaining clinical records and providing continuity of care.
• Responding to inquiries, feedback, and support requests.
• Improving our website, services, and marketing communications (with your consent where required).
• Fulfilling legal, regulatory, and compliance obligations.

3. Legal Basis for Processing (where applicable)

Depending on local law and the context, our legal basis for processing personal data may include:

• Consent — when you have given clear consent for us to process your personal data for a specific purpose.
• Contract — where processing is necessary for the performance of a contract with you (for example, providing dental treatment or appointment scheduling).
• Legal obligation — where we are required to process data to comply with applicable laws or regulatory requirements.
• Legitimate interests — where processing is necessary for our legitimate interests (e.g., fraud prevention, clinic administration), provided such interests do not override your rights.

4. How We Share Your Information

We may share personal information with:

• Clinic staff and dental professionals involved in your care.
• Third-party service providers who perform services on our behalf (e.g., appointment reminder platforms, billing processors, IT hosting providers). These providers are contractually obligated to keep your information secure and use it only for specified purposes.
• Insurance companies and other entities involved in payment and claims processing, when you request us to do so.
• Legal or regulatory authorities when required by law or to protect our rights or safety.

We will not sell your personal information to third parties.

5. Patient Health Information & Clinical Records

Your dental and health-related information (which may be considered sensitive personal data) will be treated with heightened confidentiality. We store clinical records necessary for diagnosis, treatment, billing, and follow-up care. We will only share such information with third parties if you consent or as required by law.

6. Security

We use reasonable administrative, technical and physical safeguards to protect your personal data from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is completely secure; we cannot guarantee absolute security.

7. Data Retention

We retain personal and clinical information for as long as necessary to provide care, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary according to local laws and the nature of the information.

8. Your Rights

Depending on your country/region, you may have rights regarding your personal information, such as the right to access, correct, update, port, restrict or delete your data, and to object to or withdraw consent where processing is based on consent. To exercise these rights, please contact us using the details below. We may require verification of your identity before fulfilling requests.

9. Children

Our services are not intended for children under the age of 16 unless accompanied by a parent or guardian. We do not knowingly collect personal information from children without parental consent. If you believe we have collected data from a child without consent, please contact us so we can delete the information.

10. External Links and Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those sites. We recommend reviewing the privacy policies of any third-party site you visit.

11. Marketing Communications

We may send you appointment reminders, clinic news, promotions or other communications if you have consented to receive them. You may opt out of marketing communications at any time by contacting us or using the unsubscribe link in our emails.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, technical or operational reasons. When we make changes, we will update the "Last updated" date at the top of this page. Significant changes will be communicated through our website or direct notice.

13. Contact Us

If you have questions, requests or concerns about this Privacy Policy or how we handle your information, please contact us at:

Please replace the above contact details with your clinic’s actual email, phone and address before publishing.

14. Consent

By using our website or receiving dental services from Ramesh Microscope Dental Clinic, you consent to the terms of this Privacy Policy.

Services mentioned on this site include: Root canal treatment, Dental fillings, Crowns, Extractions, Implants, Scaling & Polishing, Bleaching, Smile designing, Full Mouth Rehabilitation, Flap Surgeries, Laser Treatments, Aligners & Braces.